Customer Testimonials
Service was great and Tonya is very knowledgeable and super easy to work with. Have been bringing my truck for service there since I bought it off the lot.
Brought my car in for recall work, when I went to pick it up I was given a list of "critical" things my car needed work on. One of these things was an alignment. I had Toyota do an alignment on my car not even 4k miles ago. Just seemed like they were not being honest, so I took the car to les scwab to have them check my alignment, and sure enough it was fine. Just be careful before having work done and maybe have a second mechanic look at your car.
Caroline was great! Everything is much appreciated! They found tail lights out and fixed my windshield wiper without me even letting them know there was a problem with it. Very much appreciated!
Very happy with the service that was done on the tacoma. The advisor was very helpful and knowledgeable. Work was preformed in a timely manner and was fixed right the first time.
Was pleased with the service. I appreciated the tech not replacing the front diff fluid I requested since it was handled the last time I was there when the transfer case fluid was replaced. I appreciated the explanation as well.
Fast efficient courteous service, always depdable and reliable as usual. Good record keeping for maintenance.
Lacy was great to work with! I felt like she cared and was upfront with me!!
Caroline is the best! Great service always at this dealership, no one trying to get you to buy something you don't need.
From start to finish the process was as easy as it could get. All involved were attentive and made the purchasing experience stress free.
The people were great to work with. Only disappointing part is I wish we could have had a second Key, which I has asked about before buying. Way under estimated the cost with local deal wanting $400.
Great experience at McDonald Toyota! Always very transparent and helpful, I really appreciate their help. Everybody here has been super helpful from pre-sale to post-sale support.
Absolutely wonderful experience!! The car is amazing!! Edwin, Michael, Shayne, and Elvis are top knotch!! Thank you all.
Pleasant people to deal with, fast, efficient service. Great interaction with your parts department also.
They have gave me a used car that was not supposed to be driven on the road. It had a Bad transmission that could have cost me thousands with a pressure on buying warranty because they knew what was wrong with it. They didn’t lower the price down and couldn’t offer me more for my other personal vehicle. Now I’m stuck with a vehicle that has been in the shop more than my own garage. I would never buy a vehicle from them again.
Great service at McDonald Toyota Greeley! Good communication and updates throughout my appointment. Efficient, professional, and easy to work with."
Erin Henry made the buying process so easy and I love my new Rav4 evrything was great
Clean and welcoming everyone was nice but very professional. I love how dealerships keep you informed by sending text of the progress.
I had to go back with my paystubs 4 times before I was finally able to close on loan. Little annoying that I had to take time out of my busy life to come to the dealership 4 times after I signed my papers and left with the truck.
Great super helpful and kind. Went out of her way for me!! Saved me money too!
Billed for overnighting part when I was not asked before and still had another part they were waiting on after it arrived. This charge was not on the invoice. Also tech forgot to link my key fob to the car when work was finally done eight business days later. So I had to take it back in for him to do.
Good response to questionable damage to undercarriage of my 2021 RAV4 Hybrid XSE. Appreciated the direct feedback between the service rep and the tech.
Friendly, up to date on their products, no pressure on sales and willing to go that extra mile to help you get the vehicle you want.
My new vehicle purchase yesterday at this dealership was wonderful! My salesperson Ted was knowledgeable, friendly and easy to work with, start to finish. Abigail in finance was also very patient, pleasant, and helpful, explaining everything in detail and thoroughly addressed any concerns. I never felt pressured, and got a desirable price for my trade. I have to say they did everything right creating a stress-free, tailored process. This will be my preferred dealership for my next vehicle purchase in the future.
Don't know who Brad is. Good experience except for being there over 3hrs. Finance was a mess
There was an issue with parts being returned and not available for my scheduled appointment. Amanda was one of the best service advisors I have experienced in all my years of buying new cars. I look forward to working with her in the future. I won't deal with anyone else. Oh, there was a check engine light for transmission that came up over this weekend. I will need to bring the Tacoma back in asap.
All went very well. As of now I am getting everything under control, and am pleased with it all.
The staff at McDonald Toyota service center are friendly and professional. The service was performed quickly and my vehicle was ready when promised. The customers kept updated throughout the entire process with text and video updates. I will return here for further service.
Amanda kept me updated on my vehicle status and talked me through the process of what needed to be done. She listened to my concerns and worked with me during the process.
The past 2 visits have been awkward dropping off my vehicle. I am not addressed or greeted first. It’s up to me to say hello or good morning first. I feel like the service has deteriorated since you’ve gone paperless because there’s no longer any person to person debrief at the end.
I pulled in and waited because it was full, 3 cars ahead of me. Pulled forward and was 1st car, lady in car behind me was helped before I was. Frustrated it takes 1 1/2 hours for an oil change. Told them tire rotating not necessary, getting new tires next day, it was done anyway. Said I needed new cabin filter, but report it was marked good. Marked all tires were same depth, but one tire was new. After service was complete noticed my skid plate hanging by one bolt that was finger tight and not tightened down very far, the second bolt ... Read More DealerRater - Oct 19, 2026
Continued grear service. I'll return for my next scheduled service. I like the video that the technician texts me while I wait.
Work quality is good, but time window and planning is terrible. Every visit goes much long than what was mentioned at the start. An oil change and tire rotation shouldn't take 3 hours.
Drip pan was not properly screwed on, had to go back to get issued fixed. When I went back I was looked at like I didn't know what I was talking about.
I could not be happier. The team at McDonald is prompt, courteous, and professional. I originally had a Saturday appointment. I had to change it to Friday. It was seamless and there was plenty of open times for me to schedule the service. I was greeted immediately. And the service was done/completed very fast.
I really liked the attention and, above all, the detail with which they inspected the car. Very professional."
McDonald Toyota treats me like I am genuinely valued and not just a sales receipt.
Things were easy and straight forward with Dewey and McDonald Toyota. Vehicle was well priced and ready to go.
The people are wonderful, but the billing practices are becoming comical. I brought my car in for an oil change. They told me the cost. When I went to pay there was an extra $10 fee. I asked what this was for. I was told supplies. I ask what for specifically. She said the gloves and towels they use.
This is ridiculous!! That should all be part of the oil change. Just be honest about the price! I feel like that is a scam!! You are lying about the cost!! That is like charging me for the soap you use to ... Read More DealerRater - Oct 12, 2026
I can always get an appointment in a timely manner, the system works like it’s supposed to
They are very good to work with and keep you informed on the progress of your car!!
The one service attendant I worked with was really nice, but other than that every time that I go there I wait over 2 hours for an oil change after making an appointment and when I first arrive no one will make eye contact with me or tell me anything.
Another great experience. Service Advisor Caroline took great care of the issues with my 2012 Tundra. Time spent at the dealership was what I expected and communication on progress was excellent. Thanks.
I like the waiting room the time pass to fast when I need to wait on there, thank you so much.
Very professional and very friendly good to work with always get done in a timely manner.
Love the customer service people and friendly people you have working at Toyota. Scheduling is easy
Service was prompt, friendly, courteous, and thorough. Check up report was helpful and useful down the road.
good service nice people provided shuttle service both ways i will return for my next service
Toyota rep Amanda Newton has been extremely kind, understanding, and helpful in getting a leak issue resolved. She coordinated with a different dealership, so Toyota could get this leak fixed. She also had the Limited tag replaced that had come off when Toyota washed the car.
Luis was wonderful to work with. The staff knew what we were looking for and found the perfect vehicle for us.
great team! the service team is always efficient and professional - I love taking my 4runners here and will be purchasing another when the time is right.
Service was great easy to work with great communication with advisor from start to finish
Had to call back to service center after getting techs video to remind them to look at something that was written down and discussed with service advisor. Also why are you charging 2% extra fee for me to pay with my credit card? That’s an expense you take on as a business. You are charging me to pay you. Other places don’t do that. I probably won’t be back because of that. Been going to you for years but will find somewhere that doesn’t do that.
Amanda is excellent! Very disappointed that I had to make yet another trip to the dealership due to 3 bolts not put in to hold the splashguard in place. Coming home I had to pull over and remove the ONLY bolt in the splash guard since it was dragging on the highway.
Robert was very polite and helpful. He explained the service routine and asked if I understood. He checked in periodically to inform me what stage my car was in.
Very easy dealership to work with. Marcus was great to work with. Would buy again from this dealership.
My first Toyota, and this is the first time I've been in a dealership that didn't try and sell me services that weren't necessary. Brought up a potential warranty issue, and they were able to locate the problem and fix it super quick.
Luis was all about taking care of finding the vehicle my wife was looking for. I enjoyed and respected his professionalism from the minute we met him. I can see why he's been such a successful auto sales advisor! I'm a new believer in the Toyota difference. Thanks Luis!
The finance person, Michael Rafuls was the only finance person working that day. He knew his software VERY well, but seemed to misunderstand all of me questions. His demeanor was very friendly but seemed evasive. Perhaps that is part of his job? Most certainly you, as a dealer, can do better.
I love this place. They are so helpful and get people in for maintenance super quick. Love going there. The waiting area is so much nicer than the other local dealership.
Positive experience. Handled issues that were scheduled and provided feedback on future work that may be needed.
A very good experience with very nice people; they gave me good information from the start, and I ended up with the car I wanted..
Very polite and knowledgeable and professional. Informed us of future services. Will be back for future services.
I did not work with Brad, not sure why I am asked to rate him
Like my service advisor, Amanda, everyone I interacted with at McDonald Toyota was focused, friendly, and wanted to be sure I got correct, timely service for my van.
Michael did an awesome listening to our concerns and answering our questions Veri kind person
Friendly and fast service. Very comfortable waiting room. And you wash my car. Thank you.
I received prompt service when I took my car in on a recall notice. They had everything done in an hour. Great service.
This process was flawless from beginning to end. Got a great offer for my truck and they brought the car I wanted up from another dealership in Denver. Less than 2 hours from arrival to departure. Excellent service all around.
Everyone is always very courteous there. I feel like the time I have to wait is a little long but maybe that means they're just doing a thorough job.
Great service! The team was responsive to my needs and provided good information. Easiest vehicle purchase I’ve made.
They got me in and out on a recall fix ! Keeping me informed all the way, it was awesome!
The people are great and keep you informed on what is happening. They do a really good job of customer service.
Understood what to do for warranty repair. Excellent communication. Friendly staff seems to care about good customer service.
I have had a great experience so far with my 2 year Toyota care service
Amanda was friendly and knows what she’s doing! Amanda & Josh are so great! We have a great team to rely on! Kindly, Catherine Reed
I like that they are willing and able to work with you and explain what is necessary or not on your vehicle when on a strict budget.
Amazing customer service and easy process. Highly recommend Toyota Greeley and their team. I will send family and friends there.
Easiest car transaction I have ever experienced! I highly recommend McDonald Toyota in Greeley CO!
Highly recommended. They took care of a service issue free of charge after I bought the car.
This is my favorite place to go! Staff is friendly and efficient. And I like the waiting area. I live 15 minutes from the Fort Collins Toyota service center, but drive 35 minutes to go to McDonald Greeley. 100% worth the drive.
The service here is always amazing, fast, and remarkably gentle on my vehicle. The facility is exceptionally clean, well-organized, and beautiful. Both I and my Toyota are completely happy with the results. Thank you so much!
Service department got me in and out quickly. Got to the issue I was having with my Tacoma and solved the problem without delay. Honored my warranty without hesitation.
Mike Ficker was great! He greeted me immediately and went through my records to make sure we were not missing anything that could need maintenance.
Mike was very easy to talk to and took his time with me. Best experience I’ve had at McDonald!
The staff was quick and very friendly! I will come back here to have service done.
After my service, tire light came on, had a screw in my tire, had to buy a new tire.
Mike in the service department was very helpful and polite. He explained how what they were going to do, and then went through all of it with me when work was completed.
Repairs were completed well. Waiting area was clean and comfortable. I appreciated the water and snacks.
They were really easy to work with! Timely, efficient, ready to work with everyone involved.
I was checked in without waiting when I arrived. The service was great. I was informed on what needed to be done.
Awesome service all around. Went in for a 15k service and a recall. They said the recall would be about 2-3 hours. They offered me a loaner car which was super nice. Got to go home and let the dogs out and finish work. Got a call the car was ready earlier than expected. Came back and they had my car washed ready and going when I got there. This will be my new servicing dealer. A++.
From 1 PM to 3:15 there were 3 small children running around the waiting area screaming, unsupervised, I am quite sure the mom was with a sales person. Not one of your staff did anything to help the situation, I was very annoyed, that a professional team would allow this to happen.
Caroline met with me as soon as I pulled into the garage to check me in for my service appointment. She kept me updated on recommended services after my car was inspected. The Service Technician was very thorough in the inspection video. Overall, a great experience working with the service department since purchasing my car here at this dealership since 2012. I'm always happy to return here for my servicing needs.
Great experience from start to finish. No pressure, very informative and they made it quite simple to complete. I would highly recommend them and their staff, even if you are not located in the area.
Caroline as a service advisor was great at keeping me in the loop regarding the service on my vehicle.
I am upset with this dealership regarding their response to cracking my windshield. My vehicle went in without a crack and now it has a crack from bottom to top and the dealership is saying it was caused by getting the car washed and the heat. There offer was for me to pay $500 for a new windshield and calibration. NOT.
I thought this is why they took pictures prior to the service tech taking the vehicle to photo any damages.
There ... Read More DealerRater - Aug 5, 2026
This is my third time getting service & each time when I arrive it can take up to 5 minutes before someone acknowledges me. I know it’s busy, but I feel like they should at least look up & say “I’ll be with you soon”. Also it takes 1 1/2 hours for an oil change.
Always informed me what my vehicle needed without over selling things I don't need. That is why I have my service done here.
Megan was so helpful in finding me my new Nightshade Grand Highlander. She was always in contact with my family about its arrival date and was great with all of us during the sale. She was so knowledgeable, kind and thoughtful!
Service Dept does not address customer when they enter the service bay. They don't initiate to say, "Be right with you". If there were another Toyota dealership in town, we would go elsewhere.
Have not had any problems with the dealership & Amanda does a great job as service advisor.
