Customer Testimonials
Highly recommended. They took care of a service issue free of charge after I bought the car.
This is my favorite place to go! Staff is friendly and efficient. And I like the waiting area. I live 15 minutes from the Fort Collins Toyota service center, but drive 35 minutes to go to McDonald Greeley. 100% worth the drive.
The service here is always amazing, fast, and remarkably gentle on my vehicle. The facility is exceptionally clean, well-organized, and beautiful. Both I and my Toyota are completely happy with the results. Thank you so much!
Service department got me in and out quickly. Got to the issue I was having with my Tacoma and solved the problem without delay. Honored my warranty without hesitation.
Mike Ficker was great! He greeted me immediately and went through my records to make sure we were not missing anything that could need maintenance.
Mike was very easy to talk to and took his time with me. Best experience I’ve had at McDonald!
The staff was quick and very friendly! I will come back here to have service done.
After my service, tire light came on, had a screw in my tire, had to buy a new tire.
Mike in the service department was very helpful and polite. He explained how what they were going to do, and then went through all of it with me when work was completed.
Repairs were completed well. Waiting area was clean and comfortable. I appreciated the water and snacks.
They were really easy to work with! Timely, efficient, ready to work with everyone involved.
I was checked in without waiting when I arrived. The service was great. I was informed on what needed to be done.
Awesome service all around. Went in for a 15k service and a recall. They said the recall would be about 2-3 hours. They offered me a loaner car which was super nice. Got to go home and let the dogs out and finish work. Got a call the car was ready earlier than expected. Came back and they had my car washed ready and going when I got there. This will be my new servicing dealer. A++.
From 1 PM to 3:15 there were 3 small children running around the waiting area screaming, unsupervised, I am quite sure the mom was with a sales person. Not one of your staff did anything to help the situation, I was very annoyed, that a professional team would allow this to happen.
Caroline met with me as soon as I pulled into the garage to check me in for my service appointment. She kept me updated on recommended services after my car was inspected. The Service Technician was very thorough in the inspection video. Overall, a great experience working with the service department since purchasing my car here at this dealership since 2012. I'm always happy to return here for my servicing needs.
Great experience from start to finish. No pressure, very informative and they made it quite simple to complete. I would highly recommend them and their staff, even if you are not located in the area.
Caroline as a service advisor was great at keeping me in the loop regarding the service on my vehicle.
I am upset with this dealership regarding their response to cracking my windshield. My vehicle went in without a crack and now it has a crack from bottom to top and the dealership is saying it was caused by getting the car washed and the heat. There offer was for me to pay $500 for a new windshield and calibration. NOT.
I thought this is why they took pictures prior to the service tech taking the vehicle to photo any damages.
There ... Read More DealerRater - Aug 5, 2026
This is my third time getting service & each time when I arrive it can take up to 5 minutes before someone acknowledges me. I know it’s busy, but I feel like they should at least look up & say “I’ll be with you soon”. Also it takes 1 1/2 hours for an oil change.
Always informed me what my vehicle needed without over selling things I don't need. That is why I have my service done here.
Megan was so helpful in finding me my new Nightshade Grand Highlander. She was always in contact with my family about its arrival date and was great with all of us during the sale. She was so knowledgeable, kind and thoughtful!
Service Dept does not address customer when they enter the service bay. They don't initiate to say, "Be right with you". If there were another Toyota dealership in town, we would go elsewhere.
Have not had any problems with the dealership & Amanda does a great job as service advisor.
This was an easy and straightforward purchase. Nekoda lined things up for me by phone email and text and then I showed up, test drove, and signed out. Thanks for making things simple.
I value good communication during service visits…she handled that and let me know what was happening.
First time there with my 4Runner and they were really great to deal with. Had some service work done (oil change and greased the driveline)and they had zero issues with what I exactly wanted done. Ex: Hand tighten my skid plate, etc. They took care of me and did it with no issues! I even tried to tip the guy and he gave the money back. So far I am impressed with McDonald Toyota!
They replaced the battery but didn’t do the necessary calibration. I’ll be taking it to another dealership to resolve
We dealt with Morgan Fernandez & Mike in finance. Not sure who Juan is. We had to come back to the dealership to receive instructions on how certain things functioned on the vehicle. We Leo would have liked hard copies of all the loan documents & service contract. Message sent to Morgan via text with no reply. We do love the vehicle, but are still learning about it as we go.
Service department wonderful. Nekota listens well and is not pushy. All employees friendly. Very responsive to messages.
Overall the facility, and people there in, did a great job. The car was fixed in the time frame discussed. Afterward the sales manager helped clear up some things the sales person had left off.
Exceptional Customer Experience because of the McDonald Toyota Team. Efficient, thorough and reaffirmed my purchase!
I waited two hours for an oil change and tire rotation. I asked for 5W-30 and I got 0W 20. Also when I was quoted TPMS sensors, I couldn’t get a correct price first I was quoted $75 than $100.
They did a great job. While in the service and inspection they found a leaky water pump. They found one at another dealer, it was installed, and I got my truck back sooner than expected.
Everyone is polite, the service is prompt and the waiting room is comfortable and well supplied. We have always had excellent service here.
McDonald Toyota Service department did a great job on keeping my 4Runner running smoothly and preventing maintenance.
Mike, in service was very helpful, communicative about what parts need to be changed, and efficient with my truck
Everyone has always been friendly and professional. I'd recommend them to anyone, great place
Nice clean place with nice folks. I do not like minimums either here nor there.
All of the staff I have had contact with in buying a used Highlander have been professional and helpful in every way.
Nice people, good service, but everything is just so expensive to do. Yes, this was part of my Toyota Care, but the services recommended ... ugh. Thank you.
Excellent people, excellent service, excellent communications, and they also saved us money by repairing over replacing.
Service advisor was very helpful and explained what was being done. Mechanic who worked on the vehicle appeared very thorough.
The individuals I worked with were all professional and clearly care about the quality of service they provide. They were ready to answer any questions I had and always followed up.
We had a very smooth process with the purchase of our vehicle. Staff were great and efficient. I would definitely recommend McDonald Toyota Greeley!
Hard to believe there is a service bulletin about Tacoma brake pad replacement and the parts department don’t have any in stock to fix while in for 10k service Don’t need another 2 hours out of my day for second appointment
Watching the video of my car being serviced and the professionalism was great. Great expeerince!
It was ok. I sat in the service line for a long time and no on ever came over to say hi or tell me what was going on. I did have an appointment but I just sat in my car waiting without any communication.
Bought a used car and they were so great the whole way. Even after I bought the car, I had an issue and ended up in the shop at the Fort Morgan location. I was supposed to be on a road trip a week after the purchase when the dash lights came on and forced me to get towed. Upon notification Luis immediately got me prioritized for service. It turned out to be a fuse. They gave me a few extras just to be sure I didn’t get stuck on my road trip, and fixed the problem free of ... Read More DealerRater - Jun 23, 2026
They had what we wanted. Service on our old car was questionable. The men whom we dealt as a customer were fine, but the old car never really got fixed.
Great customer service, Mike got us through quick because we had an appointment afterwards. We will come back to get our recalls done as we didn’t have time this visit..
Everyone is friendly and helpful. The rep who helped either my vehicle was great. Maybe helped with several questions I had. The experience was good.
Caroline was professional, cheery and was willing to give me the information and then got my communication about holding off on a big repair bill. Once I figured out a plan to get the repairs done she was very willing to support what I need to do to get the repairs done. Her actions were opposite of what alot of people say about dealing with a dealership for repairs. It was a very easy experience aand done in less time than what was promised.
Always convenient to schedule an appointment at my convenience. Very communicative,professional . They have cared for the vehicle from the time of purchase.
I recently brought my 2020 RAV4 to this dealership for routine service on 05/22/2026, which included a tire rotation. In the two weeks following the service, two of my hubcaps fell off while I was driving. I have owned this vehicle for six years and had never experienced a hubcap coming loose prior to this visit.
When the first hubcap was lost, I assumed it was simply bad luck. However, after a second hubcap fell off less than a week later, I became concerned that the hubcaps may not have been properly reinstalled following the tire rotation. Replacing lost hubcaps is an ... Read More DealerRater - Jun 11, 2026
Dayvie was very helpful and explained things clearly. The work was completed within a reasonable time.
I like getting the video update from the car tech on my cell while I wait. I also like the waiting area, with coffee machine, water and energy bar. The car wash is nice as well.
They charge for everything which not necessarily. Their service is getting poor compared to 5-8 years ago.
They were terrific. It was a no pressure sale and I love my new Corolla Cross. Although they wanted to add some fees to my financing, they listened to my wants and agreed to my choice. I feel like they will be there for me if I need anything.
The best customer service I have had in a very long time. My truck feels amazing to drive and I love the suggestions. I will continue to have my vehicles serviced there.
Greg was very pleasant to work with.I would highly recommend him. Never felt pressured. He will do good by you. Thank you so much Greg!
Greg was great to work with. I had been looking all over for a RAV4 Hybrid and he was straightforward, responsive, and easy to deal with the whole time. No pressure, good communication, and the numbers matched what we discussed before I came in. Overall just a smooth experience and I’d definitely recommend working with him.
Greg Spencer helped me. He approached me in a helpful manor. He helped sort through my needs and the available options. When we reached a potential conclusion Greg worked with the sales manager and myself to agreeable terms. Putting together all of the needed paperwork was challenging. Greg was a great help throughout with all of this stuff. The sales manager Brad was open, helpful and patient. The Finance Manager Michael Rafuls patiently helped us swim the thru the ocean of paperwork.
They sold me a car that needed scheduled maintenance and could have blown the engine any time. I called about it and they would not try to fix the situation. I will not be returning nor sending anyone else there. Sales person was good but the sales manager like most only look at gain not keeping buyers safe or happy with the purchase. It was only 4 days later when I inquired about the problem and they have no returns and no compassion for the buyer. Beware!!
They did a great job with my 100,000 mile service. The services were performed as approved and in a timely manner
After waiting to be helped, I was told that it would be about an hour and a half for an oil change. After over two hours, my car was finally finished. It cost $180.00 for an oil change and front wiper blades, which I think is ridiculous. I called the next day with a question about the bill and was told that I would be called back. It's been four days, still no call back. I was also told that my brakes failed inspection and needed to be replaced. I took my car to another mechanic, and they said the ... Read More DealerRater - May 30, 2026
Easy to schedule. Room care of my service request in a timely manner and were friendly throughout the process.
It’s my pleasure to rate my company and I m so glad that how you welcomed the customers
Gio was great to work with. He was very responsive and made the entire process very smooth.
McDonald Toyota worked with me from start to finish by allowing me to finance vehicle with low down payment my salesman Geo is first class I'm so thankful for McDonald now I don't have to depend on Lyft or Uber
Great service department. Very helpful, loved the videos to keep me updated on their progress.
I wanted a very specific vehicle and I was living out of state. There were definitely some logistics involved and they were kind enough to work around my travel schedule which was awesome. And, they helped with transportation for me too!
Always room for improvement I feel like when bringing your vehicle in for service. A tire rotation should be provided free of charge. At this time I go somewhere else where is free to rotate my tires.
I go here because it's easier. Amanda is fine. I was upset because when I got a flat tire and called to find out about getting it fixed, they couldn't tell me because they had not idea what size tire my car has. I bought my car from this dealership and couldn't understand why they couldn't tell me when they could fix it. if they had my tire in stock I could get it fixed tomorrow, if not it would be Thursday because they would have to order it. this is not right somehow. tires are ... Read More DealerRater - May 22, 2026
This dealership staff is outstanding. From Jesse, my salesman, the service man, Raul, and receptionist, all were courteous and helpful.
Doing better than in 2025 but not yet ready to give 5 stars until after next visit
All was great. All were so professional. Have a wonderful day. I am not much for words.
I like the changes I see made in the last year.
Juan, the courtesy drive,r is an excellent addition to your customer services.
Tonya Whitaker is excellent too. She is a problem solver and adds tremendously important information when repairing an old vehicle. I have a 2000 Toyota Solara that need loving and professional care. She knows the history of past repairs and serves as an excellent advisor for car repair and best possible solutions to problems when it is needed.
I am not sure who the mechanic is that works on my car , but in the past he has ... Read More DealerRater - May 15, 2026
They had the car I wanted, and were patient with me through the negotiation process. Once we did the deal, they helped me with all the complexities of purchasing the car remotely and helped my family with the pickup. Thanks!
Great service department team. Good communication throughout the repair process. Have been using this dealership for many years.
Always friendly and clean. I drive 20 miles to this dealership because it is so much better than closer.
Very professional and thorough. I appreciate that they are straightforward with me about costs, etc.
Vehicle went in on time. I was able to get a ride home and back. Very thorough review of work that needed to be done
I’m always cautious going into a dealer, but Greg disarmed us from the beginning with his friendliness and understanding. He listened to our situation and didn’t push back against our financial limits to get us into a more expensive vehicle. He worked hard to find good options in our range, even offering to come pick us up when it was nasty weather (we were without a car).
In the end, he found much better car than we thought we could get and stayed 2 hours after closing time to see us through the entire process. While we waited to ... Read More DealerRater - May 8, 2026
They tried desperately to sell me an alignment that I didn’t need. My trust is very low with the service department and the company. The only one I trust is my mechanic he was great
I had a coupon for an oil change for $49.95. Unfortunately when I paid my bill there was an additional charge if $9.18. When I asked about this I was told it is added for the use of the coupon. Really!! An 18% add on just for using the coupon!! I was completely satisfied with the work but found this upcharge pretty aggravating!!
Fast & prompt Good work and did not recommend anything that did not need doing Appreciate the recommendations
Greg Spencer was my sales contact. He was fantastic. Very clear communication on expectations and process. Delivered exactly what we wanted and within the time-frame we established up front. Chad’s Reiss handled the loan and documentation process like a pro. Closed in less than 30 minutes.
Good work but very expensive. Rork Marney was very helpful and kept me updated throughout the service. I was disappointed by how long it took to complete the work required.
After waiting a long time for Toyota I finally purchased the truck I have wanted for a long time!
This was the most pleasant experience I had purchasing a vehicle. Working with Dewey was a breeze. He was attentive and made the process very smooth.
Excellent customer service…kept me updated regularly and did a great job on my engine recall!
This is the 2nd vehicle we purchased with Greg Spencer as our salesman/facilitator. Both times were we purchased were excellent. He knew our financial situation and was careful about what we could afford. Greg worked with his financial colleagues and found the perfect way forward for us. He followed up on his sales a few times, making sure we were satisfied and if we had any further questions. We never felt pressured, but we (and Greg) knew the Toyota brand is high quality. We are totally thrilled with our experience.
It's always a pleasure having my car serviced with McDonald! Amanda was great and not only took care of my scheduled service but also arranged for a warranty service to be done at the same time. It was nice to get everything done all at one appointment. She even arranged a nice loaner car so I could get my errands done instead of waiting.
Retail of parts was no more than $168. Total bill with labor, shop fees, diagnostics, taxes and fee for using my credit card was over $800!!!!!!!!!!!!! $632 above the actual parts cost!!!! $54 for shop fees for what!!! $175 diagnostic fee for attaching a computer and looking at the screen!! I will not be bringing my cars back for any other service unless I absolutely am forced to.
Working with Erin was easily the best part of my dealership experience. She’s the kind of person who makes you feel comfortable right away, not pushy, not rushed, just genuinely focused on helping you.
I had a great experience working with Erin at the dealership. From the start, she was responsive, knowledgeable, and easy to work with. She took the time to answer all my questions without any pressure and made sure I understood every step of the process.
What stood out most was her communication and follow-through. She kept me updated, was upfront and honest, and made the entire experience smooth and stress-free. It’s clear she genuinely cares about taking care of her customers and doing things the right way.
If you’re looking for someone who is professional, trustworthy, and truly ... Read More DealerRater - Apr 16, 2026
Had a great experience with Erin Henry at McDonald Toyota. She went above and beyond my expectations and got me into my dream truck. I can not recommend this amazing lady enough. Please if you go to McDonald Toyota ASK FOR ERIN
Quick service. Vehicle was delivered washed and clean. Service tech described all services that were done.
Very fast, friendly, and professional service. Amanda was particularly helpful. She made sure that my truck was finished on time and she answered all of my questions.
Work Marney is a very good service tech. He looked over my records and was very knowledgeable and helpful steering my in the right choices for my vehicle.
Shady business practices. During a service appointment, the dealership's sale department reached out to me offering to purchase my vehicle ( I had a clean title in hand - no loan). Once we negotiated and agree to a price, they set an appointment for finalizing the transaction on the following day, and they said they'd "have everything ready" to complete our transaction. At that appointment, they had me sign all of the paperwork, including the title transfer from me to them, and only after that did they say, "you'll get your check in 7-10 days&... Read More DealerRater - Apr 16, 2026
