Customer Testimonials
Luis was wonderful to work with. The staff knew what we were looking for and found the perfect vehicle for us.
great team! the service team is always efficient and professional - I love taking my 4runners here and will be purchasing another when the time is right.
Service was great easy to work with great communication with advisor from start to finish
Had to call back to service center after getting techs video to remind them to look at something that was written down and discussed with service advisor. Also why are you charging 2% extra fee for me to pay with my credit card? That’s an expense you take on as a business. You are charging me to pay you. Other places don’t do that. I probably won’t be back because of that. Been going to you for years but will find somewhere that doesn’t do that.
Amanda is excellent! Very disappointed that I had to make yet another trip to the dealership due to 3 bolts not put in to hold the splashguard in place. Coming home I had to pull over and remove the ONLY bolt in the splash guard since it was dragging on the highway.
Robert was very polite and helpful. He explained the service routine and asked if I understood. He checked in periodically to inform me what stage my car was in.
Very easy dealership to work with. Marcus was great to work with. Would buy again from this dealership.
My first Toyota, and this is the first time I've been in a dealership that didn't try and sell me services that weren't necessary. Brought up a potential warranty issue, and they were able to locate the problem and fix it super quick.
Luis was all about taking care of finding the vehicle my wife was looking for. I enjoyed and respected his professionalism from the minute we met him. I can see why he's been such a successful auto sales advisor! I'm a new believer in the Toyota difference. Thanks Luis!
The finance person, Michael Rafuls was the only finance person working that day. He knew his software VERY well, but seemed to misunderstand all of me questions. His demeanor was very friendly but seemed evasive. Perhaps that is part of his job? Most certainly you, as a dealer, can do better.
I love this place. They are so helpful and get people in for maintenance super quick. Love going there. The waiting area is so much nicer than the other local dealership.
Positive experience. Handled issues that were scheduled and provided feedback on future work that may be needed.
A very good experience with very nice people; they gave me good information from the start, and I ended up with the car I wanted..
Very polite and knowledgeable and professional. Informed us of future services. Will be back for future services.
I did not work with Brad, not sure why I am asked to rate him
Like my service advisor, Amanda, everyone I interacted with at McDonald Toyota was focused, friendly, and wanted to be sure I got correct, timely service for my van.
Michael did an awesome listening to our concerns and answering our questions Veri kind person
Friendly and fast service. Very comfortable waiting room. And you wash my car. Thank you.
I received prompt service when I took my car in on a recall notice. They had everything done in an hour. Great service.
This process was flawless from beginning to end. Got a great offer for my truck and they brought the car I wanted up from another dealership in Denver. Less than 2 hours from arrival to departure. Excellent service all around.
Everyone is always very courteous there. I feel like the time I have to wait is a little long but maybe that means they're just doing a thorough job.
Great service! The team was responsive to my needs and provided good information. Easiest vehicle purchase I’ve made.
They got me in and out on a recall fix ! Keeping me informed all the way, it was awesome!
The people are great and keep you informed on what is happening. They do a really good job of customer service.
Understood what to do for warranty repair. Excellent communication. Friendly staff seems to care about good customer service.
I have had a great experience so far with my 2 year Toyota care service
Amanda was friendly and knows what she’s doing! Amanda & Josh are so great! We have a great team to rely on! Kindly, Catherine Reed
I like that they are willing and able to work with you and explain what is necessary or not on your vehicle when on a strict budget.
Amazing customer service and easy process. Highly recommend Toyota Greeley and their team. I will send family and friends there.
Easiest car transaction I have ever experienced! I highly recommend McDonald Toyota in Greeley CO!
Highly recommended. They took care of a service issue free of charge after I bought the car.
This is my favorite place to go! Staff is friendly and efficient. And I like the waiting area. I live 15 minutes from the Fort Collins Toyota service center, but drive 35 minutes to go to McDonald Greeley. 100% worth the drive.
The service here is always amazing, fast, and remarkably gentle on my vehicle. The facility is exceptionally clean, well-organized, and beautiful. Both I and my Toyota are completely happy with the results. Thank you so much!
Service department got me in and out quickly. Got to the issue I was having with my Tacoma and solved the problem without delay. Honored my warranty without hesitation.
Mike Ficker was great! He greeted me immediately and went through my records to make sure we were not missing anything that could need maintenance.
Mike was very easy to talk to and took his time with me. Best experience I’ve had at McDonald!
The staff was quick and very friendly! I will come back here to have service done.
After my service, tire light came on, had a screw in my tire, had to buy a new tire.
Mike in the service department was very helpful and polite. He explained how what they were going to do, and then went through all of it with me when work was completed.
Repairs were completed well. Waiting area was clean and comfortable. I appreciated the water and snacks.
They were really easy to work with! Timely, efficient, ready to work with everyone involved.
I was checked in without waiting when I arrived. The service was great. I was informed on what needed to be done.
Awesome service all around. Went in for a 15k service and a recall. They said the recall would be about 2-3 hours. They offered me a loaner car which was super nice. Got to go home and let the dogs out and finish work. Got a call the car was ready earlier than expected. Came back and they had my car washed ready and going when I got there. This will be my new servicing dealer. A++.
From 1 PM to 3:15 there were 3 small children running around the waiting area screaming, unsupervised, I am quite sure the mom was with a sales person. Not one of your staff did anything to help the situation, I was very annoyed, that a professional team would allow this to happen.
Caroline met with me as soon as I pulled into the garage to check me in for my service appointment. She kept me updated on recommended services after my car was inspected. The Service Technician was very thorough in the inspection video. Overall, a great experience working with the service department since purchasing my car here at this dealership since 2012. I'm always happy to return here for my servicing needs.
Great experience from start to finish. No pressure, very informative and they made it quite simple to complete. I would highly recommend them and their staff, even if you are not located in the area.
Caroline as a service advisor was great at keeping me in the loop regarding the service on my vehicle.
I am upset with this dealership regarding their response to cracking my windshield. My vehicle went in without a crack and now it has a crack from bottom to top and the dealership is saying it was caused by getting the car washed and the heat. There offer was for me to pay $500 for a new windshield and calibration. NOT.
I thought this is why they took pictures prior to the service tech taking the vehicle to photo any damages.
There ... Read More DealerRater - Aug 5, 2026
This is my third time getting service & each time when I arrive it can take up to 5 minutes before someone acknowledges me. I know it’s busy, but I feel like they should at least look up & say “I’ll be with you soon”. Also it takes 1 1/2 hours for an oil change.
Always informed me what my vehicle needed without over selling things I don't need. That is why I have my service done here.
Megan was so helpful in finding me my new Nightshade Grand Highlander. She was always in contact with my family about its arrival date and was great with all of us during the sale. She was so knowledgeable, kind and thoughtful!
Service Dept does not address customer when they enter the service bay. They don't initiate to say, "Be right with you". If there were another Toyota dealership in town, we would go elsewhere.
Have not had any problems with the dealership & Amanda does a great job as service advisor.
This was an easy and straightforward purchase. Nekoda lined things up for me by phone email and text and then I showed up, test drove, and signed out. Thanks for making things simple.
I value good communication during service visits…she handled that and let me know what was happening.
First time there with my 4Runner and they were really great to deal with. Had some service work done (oil change and greased the driveline)and they had zero issues with what I exactly wanted done. Ex: Hand tighten my skid plate, etc. They took care of me and did it with no issues! I even tried to tip the guy and he gave the money back. So far I am impressed with McDonald Toyota!
They replaced the battery but didn’t do the necessary calibration. I’ll be taking it to another dealership to resolve
We dealt with Morgan Fernandez & Mike in finance. Not sure who Juan is. We had to come back to the dealership to receive instructions on how certain things functioned on the vehicle. We Leo would have liked hard copies of all the loan documents & service contract. Message sent to Morgan via text with no reply. We do love the vehicle, but are still learning about it as we go.
Service department wonderful. Nekota listens well and is not pushy. All employees friendly. Very responsive to messages.
Overall the facility, and people there in, did a great job. The car was fixed in the time frame discussed. Afterward the sales manager helped clear up some things the sales person had left off.
Exceptional Customer Experience because of the McDonald Toyota Team. Efficient, thorough and reaffirmed my purchase!
I waited two hours for an oil change and tire rotation. I asked for 5W-30 and I got 0W 20. Also when I was quoted TPMS sensors, I couldn’t get a correct price first I was quoted $75 than $100.
They did a great job. While in the service and inspection they found a leaky water pump. They found one at another dealer, it was installed, and I got my truck back sooner than expected.
Everyone is polite, the service is prompt and the waiting room is comfortable and well supplied. We have always had excellent service here.
McDonald Toyota Service department did a great job on keeping my 4Runner running smoothly and preventing maintenance.
Mike, in service was very helpful, communicative about what parts need to be changed, and efficient with my truck
Everyone has always been friendly and professional. I'd recommend them to anyone, great place
Nice clean place with nice folks. I do not like minimums either here nor there.
All of the staff I have had contact with in buying a used Highlander have been professional and helpful in every way.
Nice people, good service, but everything is just so expensive to do. Yes, this was part of my Toyota Care, but the services recommended ... ugh. Thank you.
Excellent people, excellent service, excellent communications, and they also saved us money by repairing over replacing.
Service advisor was very helpful and explained what was being done. Mechanic who worked on the vehicle appeared very thorough.
The individuals I worked with were all professional and clearly care about the quality of service they provide. They were ready to answer any questions I had and always followed up.
We had a very smooth process with the purchase of our vehicle. Staff were great and efficient. I would definitely recommend McDonald Toyota Greeley!
Hard to believe there is a service bulletin about Tacoma brake pad replacement and the parts department don’t have any in stock to fix while in for 10k service Don’t need another 2 hours out of my day for second appointment
Watching the video of my car being serviced and the professionalism was great. Great expeerince!
It was ok. I sat in the service line for a long time and no on ever came over to say hi or tell me what was going on. I did have an appointment but I just sat in my car waiting without any communication.
Bought a used car and they were so great the whole way. Even after I bought the car, I had an issue and ended up in the shop at the Fort Morgan location. I was supposed to be on a road trip a week after the purchase when the dash lights came on and forced me to get towed. Upon notification Luis immediately got me prioritized for service. It turned out to be a fuse. They gave me a few extras just to be sure I didn’t get stuck on my road trip, and fixed the problem free of ... Read More DealerRater - Jun 23, 2026
They had what we wanted. Service on our old car was questionable. The men whom we dealt as a customer were fine, but the old car never really got fixed.
Great customer service, Mike got us through quick because we had an appointment afterwards. We will come back to get our recalls done as we didn’t have time this visit..
Everyone is friendly and helpful. The rep who helped either my vehicle was great. Maybe helped with several questions I had. The experience was good.
Caroline was professional, cheery and was willing to give me the information and then got my communication about holding off on a big repair bill. Once I figured out a plan to get the repairs done she was very willing to support what I need to do to get the repairs done. Her actions were opposite of what alot of people say about dealing with a dealership for repairs. It was a very easy experience aand done in less time than what was promised.
Always convenient to schedule an appointment at my convenience. Very communicative,professional . They have cared for the vehicle from the time of purchase.
I recently brought my 2020 RAV4 to this dealership for routine service on 05/22/2026, which included a tire rotation. In the two weeks following the service, two of my hubcaps fell off while I was driving. I have owned this vehicle for six years and had never experienced a hubcap coming loose prior to this visit.
When the first hubcap was lost, I assumed it was simply bad luck. However, after a second hubcap fell off less than a week later, I became concerned that the hubcaps may not have been properly reinstalled following the tire rotation. Replacing lost hubcaps is an ... Read More DealerRater - Jun 11, 2026
Dayvie was very helpful and explained things clearly. The work was completed within a reasonable time.
I like getting the video update from the car tech on my cell while I wait. I also like the waiting area, with coffee machine, water and energy bar. The car wash is nice as well.
They charge for everything which not necessarily. Their service is getting poor compared to 5-8 years ago.
They were terrific. It was a no pressure sale and I love my new Corolla Cross. Although they wanted to add some fees to my financing, they listened to my wants and agreed to my choice. I feel like they will be there for me if I need anything.
The best customer service I have had in a very long time. My truck feels amazing to drive and I love the suggestions. I will continue to have my vehicles serviced there.
Greg was very pleasant to work with.I would highly recommend him. Never felt pressured. He will do good by you. Thank you so much Greg!
Greg was great to work with. I had been looking all over for a RAV4 Hybrid and he was straightforward, responsive, and easy to deal with the whole time. No pressure, good communication, and the numbers matched what we discussed before I came in. Overall just a smooth experience and I’d definitely recommend working with him.
Greg Spencer helped me. He approached me in a helpful manor. He helped sort through my needs and the available options. When we reached a potential conclusion Greg worked with the sales manager and myself to agreeable terms. Putting together all of the needed paperwork was challenging. Greg was a great help throughout with all of this stuff. The sales manager Brad was open, helpful and patient. The Finance Manager Michael Rafuls patiently helped us swim the thru the ocean of paperwork.
They sold me a car that needed scheduled maintenance and could have blown the engine any time. I called about it and they would not try to fix the situation. I will not be returning nor sending anyone else there. Sales person was good but the sales manager like most only look at gain not keeping buyers safe or happy with the purchase. It was only 4 days later when I inquired about the problem and they have no returns and no compassion for the buyer. Beware!!
They did a great job with my 100,000 mile service. The services were performed as approved and in a timely manner
After waiting to be helped, I was told that it would be about an hour and a half for an oil change. After over two hours, my car was finally finished. It cost $180.00 for an oil change and front wiper blades, which I think is ridiculous. I called the next day with a question about the bill and was told that I would be called back. It's been four days, still no call back. I was also told that my brakes failed inspection and needed to be replaced. I took my car to another mechanic, and they said the ... Read More DealerRater - May 30, 2026
Easy to schedule. Room care of my service request in a timely manner and were friendly throughout the process.
It’s my pleasure to rate my company and I m so glad that how you welcomed the customers
Gio was great to work with. He was very responsive and made the entire process very smooth.
McDonald Toyota worked with me from start to finish by allowing me to finance vehicle with low down payment my salesman Geo is first class I'm so thankful for McDonald now I don't have to depend on Lyft or Uber
Great service department. Very helpful, loved the videos to keep me updated on their progress.
I wanted a very specific vehicle and I was living out of state. There were definitely some logistics involved and they were kind enough to work around my travel schedule which was awesome. And, they helped with transportation for me too!
