Customer Testimonials
Nice people, good service, but everything is just so expensive to do. Yes, this was part of my Toyota Care, but the services recommended ... ugh. Thank you.
Excellent people, excellent service, excellent communications, and they also saved us money by repairing over replacing.
Service advisor was very helpful and explained what was being done. Mechanic who worked on the vehicle appeared very thorough.
The individuals I worked with were all professional and clearly care about the quality of service they provide. They were ready to answer any questions I had and always followed up.
We had a very smooth process with the purchase of our vehicle. Staff were great and efficient. I would definitely recommend McDonald Toyota Greeley!
Hard to believe there is a service bulletin about Tacoma brake pad replacement and the parts department don’t have any in stock to fix while in for 10k service Don’t need another 2 hours out of my day for second appointment
Watching the video of my car being serviced and the professionalism was great. Great expeerince!
It was ok. I sat in the service line for a long time and no on ever came over to say hi or tell me what was going on. I did have an appointment but I just sat in my car waiting without any communication.
Bought a used car and they were so great the whole way. Even after I bought the car, I had an issue and ended up in the shop at the Fort Morgan location. I was supposed to be on a road trip a week after the purchase when the dash lights came on and forced me to get towed. Upon notification Luis immediately got me prioritized for service. It turned out to be a fuse. They gave me a few extras just to be sure I didn’t get stuck on my road trip, and fixed the problem free of ... Read More DealerRater - Jun 23, 2026
They had what we wanted. Service on our old car was questionable. The men whom we dealt as a customer were fine, but the old car never really got fixed.
Just wanted you to know Amanda and Shayne did an awesome job on my wife's car. Normally I go elsewhere instead of were I work because of employees always were put on the back burner, was never done or had to bring it back. Even after they found out it was my car, they were still professional with the whole job. I have changed my mind about bringing my vehicles here. I will for now on.
Great customer service, Mike got us through quick because we had an appointment afterwards. We will come back to get our recalls done as we didn’t have time this visit..
Everyone is friendly and helpful. The rep who helped either my vehicle was great. Maybe helped with several questions I had. The experience was good.
Caroline was professional, cheery and was willing to give me the information and then got my communication about holding off on a big repair bill. Once I figured out a plan to get the repairs done she was very willing to support what I need to do to get the repairs done. Her actions were opposite of what alot of people say about dealing with a dealership for repairs. It was a very easy experience aand done in less time than what was promised.
Always convenient to schedule an appointment at my convenience. Very communicative,professional . They have cared for the vehicle from the time of purchase.
I recently brought my 2020 RAV4 to this dealership for routine service on 05/22/2026, which included a tire rotation. In the two weeks following the service, two of my hubcaps fell off while I was driving. I have owned this vehicle for six years and had never experienced a hubcap coming loose prior to this visit.
When the first hubcap was lost, I assumed it was simply bad luck. However, after a second hubcap fell off less than a week later, I became concerned that the hubcaps may not have been properly reinstalled following the tire rotation. Replacing lost hubcaps is an ... Read More DealerRater - Jun 11, 2026
Dayvie was very helpful and explained things clearly. The work was completed within a reasonable time.
I like getting the video update from the car tech on my cell while I wait. I also like the waiting area, with coffee machine, water and energy bar. The car wash is nice as well.
They charge for everything which not necessarily. Their service is getting poor compared to 5-8 years ago.
They were terrific. It was a no pressure sale and I love my new Corolla Cross. Although they wanted to add some fees to my financing, they listened to my wants and agreed to my choice. I feel like they will be there for me if I need anything.
The best customer service I have had in a very long time. My truck feels amazing to drive and I love the suggestions. I will continue to have my vehicles serviced there.
Greg was very pleasant to work with.I would highly recommend him. Never felt pressured. He will do good by you. Thank you so much Greg!
Greg was great to work with. I had been looking all over for a RAV4 Hybrid and he was straightforward, responsive, and easy to deal with the whole time. No pressure, good communication, and the numbers matched what we discussed before I came in. Overall just a smooth experience and I’d definitely recommend working with him.
Greg Spencer helped me. He approached me in a helpful manor. He helped sort through my needs and the available options. When we reached a potential conclusion Greg worked with the sales manager and myself to agreeable terms. Putting together all of the needed paperwork was challenging. Greg was a great help throughout with all of this stuff. The sales manager Brad was open, helpful and patient. The Finance Manager Michael Rafuls patiently helped us swim the thru the ocean of paperwork.
They sold me a car that needed scheduled maintenance and could have blown the engine any time. I called about it and they would not try to fix the situation. I will not be returning nor sending anyone else there. Sales person was good but the sales manager like most only look at gain not keeping buyers safe or happy with the purchase. It was only 4 days later when I inquired about the problem and they have no returns and no compassion for the buyer. Beware!!
They did a great job with my 100,000 mile service. The services were performed as approved and in a timely manner
After waiting to be helped, I was told that it would be about an hour and a half for an oil change. After over two hours, my car was finally finished. It cost $180.00 for an oil change and front wiper blades, which I think is ridiculous. I called the next day with a question about the bill and was told that I would be called back. It's been four days, still no call back. I was also told that my brakes failed inspection and needed to be replaced. I took my car to another mechanic, and they said the ... Read More DealerRater - May 30, 2026
Easy to schedule. Room care of my service request in a timely manner and were friendly throughout the process.
It’s my pleasure to rate my company and I m so glad that how you welcomed the customers
Gio was great to work with. He was very responsive and made the entire process very smooth.
McDonald Toyota worked with me from start to finish by allowing me to finance vehicle with low down payment my salesman Geo is first class I'm so thankful for McDonald now I don't have to depend on Lyft or Uber
Great service department. Very helpful, loved the videos to keep me updated on their progress.
I wanted a very specific vehicle and I was living out of state. There were definitely some logistics involved and they were kind enough to work around my travel schedule which was awesome. And, they helped with transportation for me too!
Always room for improvement I feel like when bringing your vehicle in for service. A tire rotation should be provided free of charge. At this time I go somewhere else where is free to rotate my tires.
I go here because it's easier. Amanda is fine. I was upset because when I got a flat tire and called to find out about getting it fixed, they couldn't tell me because they had not idea what size tire my car has. I bought my car from this dealership and couldn't understand why they couldn't tell me when they could fix it. if they had my tire in stock I could get it fixed tomorrow, if not it would be Thursday because they would have to order it. this is not right somehow. tires are ... Read More DealerRater - May 22, 2026
This dealership staff is outstanding. From Jesse, my salesman, the service man, Raul, and receptionist, all were courteous and helpful.
Doing better than in 2025 but not yet ready to give 5 stars until after next visit
All was great. All were so professional. Have a wonderful day. I am not much for words.
I like the changes I see made in the last year.
Juan, the courtesy drive,r is an excellent addition to your customer services.
Tonya Whitaker is excellent too. She is a problem solver and adds tremendously important information when repairing an old vehicle. I have a 2000 Toyota Solara that need loving and professional care. She knows the history of past repairs and serves as an excellent advisor for car repair and best possible solutions to problems when it is needed.
I am not sure who the mechanic is that works on my car , but in the past he has ... Read More DealerRater - May 15, 2026
They had the car I wanted, and were patient with me through the negotiation process. Once we did the deal, they helped me with all the complexities of purchasing the car remotely and helped my family with the pickup. Thanks!
Great service department team. Good communication throughout the repair process. Have been using this dealership for many years.
Always friendly and clean. I drive 20 miles to this dealership because it is so much better than closer.
Very professional and thorough. I appreciate that they are straightforward with me about costs, etc.
Vehicle went in on time. I was able to get a ride home and back. Very thorough review of work that needed to be done
I’m always cautious going into a dealer, but Greg disarmed us from the beginning with his friendliness and understanding. He listened to our situation and didn’t push back against our financial limits to get us into a more expensive vehicle. He worked hard to find good options in our range, even offering to come pick us up when it was nasty weather (we were without a car).
In the end, he found much better car than we thought we could get and stayed 2 hours after closing time to see us through the entire process. While we waited to ... Read More DealerRater - May 8, 2026
They tried desperately to sell me an alignment that I didn’t need. My trust is very low with the service department and the company. The only one I trust is my mechanic he was great
I had a coupon for an oil change for $49.95. Unfortunately when I paid my bill there was an additional charge if $9.18. When I asked about this I was told it is added for the use of the coupon. Really!! An 18% add on just for using the coupon!! I was completely satisfied with the work but found this upcharge pretty aggravating!!
Fast & prompt Good work and did not recommend anything that did not need doing Appreciate the recommendations
Greg Spencer was my sales contact. He was fantastic. Very clear communication on expectations and process. Delivered exactly what we wanted and within the time-frame we established up front. Chad’s Reiss handled the loan and documentation process like a pro. Closed in less than 30 minutes.
Good work but very expensive. Rork Marney was very helpful and kept me updated throughout the service. I was disappointed by how long it took to complete the work required.
After waiting a long time for Toyota I finally purchased the truck I have wanted for a long time!
This was the most pleasant experience I had purchasing a vehicle. Working with Dewey was a breeze. He was attentive and made the process very smooth.
Excellent customer service…kept me updated regularly and did a great job on my engine recall!
This is the 2nd vehicle we purchased with Greg Spencer as our salesman/facilitator. Both times were we purchased were excellent. He knew our financial situation and was careful about what we could afford. Greg worked with his financial colleagues and found the perfect way forward for us. He followed up on his sales a few times, making sure we were satisfied and if we had any further questions. We never felt pressured, but we (and Greg) knew the Toyota brand is high quality. We are totally thrilled with our experience.
It's always a pleasure having my car serviced with McDonald! Amanda was great and not only took care of my scheduled service but also arranged for a warranty service to be done at the same time. It was nice to get everything done all at one appointment. She even arranged a nice loaner car so I could get my errands done instead of waiting.
Retail of parts was no more than $168. Total bill with labor, shop fees, diagnostics, taxes and fee for using my credit card was over $800!!!!!!!!!!!!! $632 above the actual parts cost!!!! $54 for shop fees for what!!! $175 diagnostic fee for attaching a computer and looking at the screen!! I will not be bringing my cars back for any other service unless I absolutely am forced to.
Working with Erin was easily the best part of my dealership experience. She’s the kind of person who makes you feel comfortable right away, not pushy, not rushed, just genuinely focused on helping you.
I had a great experience working with Erin at the dealership. From the start, she was responsive, knowledgeable, and easy to work with. She took the time to answer all my questions without any pressure and made sure I understood every step of the process.
What stood out most was her communication and follow-through. She kept me updated, was upfront and honest, and made the entire experience smooth and stress-free. It’s clear she genuinely cares about taking care of her customers and doing things the right way.
If you’re looking for someone who is professional, trustworthy, and truly ... Read More DealerRater - Apr 16, 2026
Had a great experience with Erin Henry at McDonald Toyota. She went above and beyond my expectations and got me into my dream truck. I can not recommend this amazing lady enough. Please if you go to McDonald Toyota ASK FOR ERIN
Quick service. Vehicle was delivered washed and clean. Service tech described all services that were done.
Very fast, friendly, and professional service. Amanda was particularly helpful. She made sure that my truck was finished on time and she answered all of my questions.
Work Marney is a very good service tech. He looked over my records and was very knowledgeable and helpful steering my in the right choices for my vehicle.
Shady business practices. During a service appointment, the dealership's sale department reached out to me offering to purchase my vehicle ( I had a clean title in hand - no loan). Once we negotiated and agree to a price, they set an appointment for finalizing the transaction on the following day, and they said they'd "have everything ready" to complete our transaction. At that appointment, they had me sign all of the paperwork, including the title transfer from me to them, and only after that did they say, "you'll get your check in 7-10 days&... Read More DealerRater - Apr 16, 2026
Bring all my vehicle here for service amazing place with amazing staff. Highly recommend them.
Service advisor was great very helpful. Mechanic was also very knowledgeable and was able to answer my questions.
A warranty I didn't ask for was added to my contract. It was for Courtesy Guard Limited Warranty. When I got home, I looked over the contract and noticed this warranty and immediately let Chad know I did not want this. He stated he would look into this and that it might have been a clerical error. He later stated he would send me a check for the $550 that was added to my loan with Toyota Financial, which I said would work for me. I have not received the check yet, and have verified my USPS mailing address with ... Read More DealerRater - Apr 15, 2026
Love the place second car I’ve bought here! Greg and Chad were awesome to work with and very honest! Thanks Guys I love my Highlander
The Staff was very helpful and respectful of my time and gave me a good estimate of repair.
The completed work is always as expected, with a detailed explanation of work, timing, pricing and what my car will need in the future. I never feel pressured and the waiting room is very comfortable in meeting all of my needs.
As always the service was great.
My dissatisfication came from toyota or the service department themselves. My 25 Tacoma has 30000 highway. Miles on it. Currently, 15000 miles ago. I started noticing a tiny bit of rotor warpage.
The weekend before I took it to toyota I was traveling on flat highway through New Mexico, going around a corner, going down a slight incline. And the adaptive cruise control, put the brakes on and my truck shuttered really bad. If it would have been on gravel roads, wet roads or icy roads. I probably would have lost control, so I took it to ... Read More DealerRater - Apr 10, 2026
Great people, they listened to us and showed us cars that were in our budget and meet our needs. They explained everything to us in detail and didn't try to get us to spend more money then we wanted to spend.
Nick is exceptional at his job. He was thorough, communicative and understanding. He helped me out greatly with getting transportation while my brand new Camry had to be in the shop temporarily.
Excellent service and very accommodating. Amanda was very professional, gave me appropriate suggestions and recommendations regarding my vehicle’s needs and best options to consider. Such a pleasure to work with Amanda! The service was completed in a timely manner as well! Thank you Mc Donald Toyota!
Professional and excellent service work. Could improve communication regarding service progress. I would recommend this dealership for quality and qualified repair work.
Excellent service and very frienddly people! Nekoda Jacobs was very responsive to my needs, and found a great little car for me!
Recall work that forgot to hook up the connection to the radiator fan which caused the Tacoma to over heat. A service member walked me through a possible fix over the phone. I then found the disconnected cable and reattached it which restarted the fan. I hope there was no damage to the vehicle.
I had an awesome experience with McDonald Toyota. From the moment I walked in, everything felt organized and efficient. The staff really knew their inventory and helped me narrow down exactly what I was looking for without wasting time. The whole process, from test drive to paperwork, was quick and straightforward, which I really appreciated. They were upfront, respectful, and made the entire buying experience easy. I’d definitely come back again and recommend them to anyone in the market for a vehicle.
no mention of sales person Morgan. She was exceptionally helpful, pleasant to work with and very well informed about all facets of the vehicle
they handled the process well. Knowledgable and polite. Answered question and were able to help.
McDonald Toyota Service center is excellent I trust them with all of my vehicle needs! Amanda is an excellent service advisor! Highly recommend having your car taken care of here.
I had an outstanding experience at McDonald Toyota of Greeley, and I can’t recommend them enough!
Erin was absolutely amazing to work with—professional, kind, and most importantly, honest. Those qualities can be hard to find at dealerships these days, but she made the entire process feel comfortable and stress-free. She truly listened to what I wanted and helped me get into a vehicle I absolutely love.
A big thank you as well to Chad in finance, who went above and beyond to secure a deal that was perfect for me. He took the time to explain everything clearly ... Read More DealerRater - Mar 30, 2026
Quick and easy. Excellent communication. Very nice waiting area. Worth the extra 20 minute drive to go there as opposed to going to Fort Collins Toyota.
First Rate Experience buying my first Toyota! Ted in Sales and Scott in Management solved (and put up with) my every question and concern. I returned a few days after purchase to check and ensure correct alignment, tire balance, etc. The service team was excellent - McDonald surprised me with an actual progress video from Tony the technician fully explaining his work and the results. Who does that?! Dayvie in service also fully reviewed every detail. This unusual level of consideration and explanation has given me a welcome feeling of satisfaction!
Amanda is absolutely amazing! She is always so kind and willing to go above and beyond to make things just right!
Ever since McDonald has take taken over this dealership our experience has steadily worsened. When we've had service done on our 1998 Tacoma, on more than one occasion there have been issues. The most recent incident occurring when technicians left a clip on a brake line that another repair shop found. There have also been problems purchasing parts, where we've have been given the incorrect parts for our vehicle requiring multiple trips (over 30 miles each trip) to exchange for the correct parts. Most recently for something as simple as spark plugs. To top everything off the person in the ... Read More DealerRater - Mar 29, 2026
I can’t say enough good things about Erin Henry at Toyota. This is now my THIRD vehicle I’ve purchased through her, and once again she absolutely delivered above and beyond expectations.
After getting completely run around for two days by Ken Garff Ford—wasting my time, getting nowhere, and dealing with constant back-and-forth—I reached out to Erin, and within no time she had everything handled. No games, no confusion, just straight-up professionalism and results.
Not only did she take care of me, but she also got my wife and I into TWO brand new vehicles. That alone ... Read More DealerRater - Mar 28, 2026
Tonya was very knowledgeable and a pleasure to work with as was Gaige Tuma the service manager, I was pleased with the whole staff
Very friendly helpful communicative and professional, seems well connected to Toyota and following their standards
Great Professional communication with my advisor. Work done on time and transportation was provided for me.
Very good service, our salesman Greg was very kind and good with us, and we got a great deal on our new truck thanks to him and his team.
Our salesperson Greg was fantastic! He was able to assist us in finding a great car at a great price with all the features I was looking for in a family car, and more! He made the process of buying a new car easy and stress free! From looking at models to signing the final paperwork, I definitely recommend that you work with Greg at McDonald Toyota!
Great dealership, no pressure and thank you for that. We will be back in the future.
Amanda was GREAT! She was very friendly and efficient. Just adding words to get to 15 minimum
Greg was very helpful in finding us the car we wanted. He walked us through the process and kept us informed of the progress and delivery date. I would recommend McDonalds and Greg to my friends and family
Great costumer service, fast, convenient, I'm always leaving so happy form this dealership, thank you to all of you!
Good customer service, Nicolas was friendly, made sure the services I wanted were correct, let me know when my car was ready
The setbice was good. Tonya was well informed to explain what my highlander needed. I appreciate they washed my car.
Try to sell things that I don’t need . I ask for an oil change period I myself has a Toyota Truck and I have had it for 14 years and it runs pretty good. About all I have done to it is get the oil change so you guys are trying to sell my wife extra things
I’ve had bad experiences in the past (a year ago) but don’t want to drive to FoCo for warranty service. I look forward to restoring my trust in MacDonald Toyota of Greeley.
I had a very good experience with McDonald Toyota doing a service on my 2019 Toyota Tacoma. They were ready to do the job at the scheduled time and finished in the time frame they said. Very friendly & knowledgeable staff. Thank You!
