Customer Testimonials
I would rate McDonalds Toyota that best dealer in Greeley, Colorado. I am very pleased with all the personal at this dealership. This is the 2nd vehicle I have purchased from them. When I need another vehicle I’ll for sure visit with them first.
I worked with Loren Bersch and he was very easy to work with. He found out that I didnt need to pay for the service.
Amanda is full of patient and nice, she made a detailed explanation for me, like where they fixed and replaced. And patiently find some information about tire replacement that would fit my car
They were able to get my car in and finished the same day. They installed a highway package and window tinting. Looks really nice. All the staff was very friendly and helpful. I’ve always taken my vehicles here to be serviced.
I love this place, will do business again! The staff are excellent and very friendly
Got us in in a timely manner and took care of the problem, would recommend Nicholas
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First time servicing my truck at McDonald Toyota Greeley. Had a great experience and everyone was helpful.
Got me in quickly, fully explained the work, and gave me a good estimate for when my car would be ready
Great service really happy I chose you as my dealer l9ve my tacoma and the whole team
I already left a review of this experience. Amanda did well, figured out what was needed, and represented McDonald Toyota well. This service department stands by their work, which is why I'll return and recommend them to friends.
I was very pleased with the service and how fast they were able to get me in and out. I appreciate how well they listen to me on my timing for the day. Thank you.
All provided very good customer service. The process was as easy as it could be.
Great customer service from every person I’ve had contact with for their time there.
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Great service advisor! Explained things to me. Although I think it ought to be warranted.
Always get an appointment in my time frame! My card is cared for! Great service and friendly people!! 👌🏻👏🏻👍🏻
Technician and Service Representative work together as a perfect team. They done my car in time .
Gio was great! I had been on a waiting list for a grand Highlander for a year when one finally came through. He was proactive, communicative and super helpful. I love my new car!
Outstanding customer service. Took the extra time to explain all options with new Land Crjuiser. Would recommend this dealership to anyone looking for a new car.
Great dealership, was able to get an appointment same day. Clean waiting area, snacks and drinks available as well.
I had a fantastic experience working with Trevon! He was incredibly easygoing, knowledgeable, and made the entire process smooth and stress-free. Trevon was a great resource, answering all my questions and ensuring I felt confident in my decision. If you're looking for a salesperson who is both professional and personable, I highly recommend Trevon!
Chad Reiss asked me to sign a blank title and I refused. We agreed to to hand write the out-of-state title (I live in Wyoming). Further, he would not allow me to title it in the name of my trust. I was surprised that he was an attorney and knew the laws of Wyoming. Still he refused and now I will have to title the car twice.
This is the third Toyota that I have purchased from this location. Mr Jacobs understood that I wanted to replace exactly the Highlander Hybrid that I had previously owned. He was able check the incoming vehicles and suggest several that matched. The vehicle came in exactly on time. I also brought in a colleague who need a vehicle and choose one similar to mine. Again, Mr. Jacobs found one and this one had recently been released from a previous commitment. My colleague was able to purchase that vehicle the next day with minimal consternation. Mr Burback and Mr Ambrozevich were ...
The Team at McDonald was fantastic! Ishmael was a patient sales leader, and Richard, the manager, was very flexible and easy to work with. I have bought quite a few vehicles from Erlich/McDonald and would continue being loyal.
Very knowledgeable friendly helpful willing to go the extra mile to help it's clean
Great. Very helpful and quick. They made sure my car was in good shape for a trip
Service agent plus service not right. I feel like I am not heard. Please call.
We had a very enjoyable second experience with Luis in getting us into our new 2025 Grand highlander. He was great to work with and everything went very smoothly and he took time to answer all our questions and go through all the various electronic buttons within the grand Highlander. I would highly recommend Luis if you're interested in any Toyota car !! I would not hesitate to use Luis again for a future car purchase!!!
Service was fine. What I didn't appreciate was that shortly after dropping my vehicle off for service, I received an unsolicited text (assuming from the sales manager) stating that the dealer wanted to buy it from me. Here's the text: "Hi Terry, this is Brad, from McDonald Toyota. The 2021 Toyota 4Runner you brought in for service is in high demand and we'd like to buy it. Can I text you my offer? Reply YES to see it. It's worth considering! By texting YES you accept terms http://athb.us/t. STOP to opt-out." I ...
Caroline was very helpful and personable and made sure my needs were met. It's difficult to find good customer service these days and my experience with Caroline and McDonald Toyota of Greeley renewed my faith in this area. I had previously taken my 2024 Rav4 to another dealer for warranty maintenance, but I found them to be very dishonest. I can't/won't do business with a dishonest dealer. Thank you, McDonald Toyota service department, and thank you, Caroline!
Tonya was very helpful and friendly. Thank you Toyota Greeley! I would definitely recommend this place.
Customer service was professional and prompt.
Service dept. seems very professional and I enjoyed working with Amanda. She was very courteous, explanatory, and professional.
I believe I was substantially overcharged for the replacement wheel cover, and sent a letter to the dealership on Monday about this.
Geo went beyond expectations. He skillfully handled all aspects of the transition from keeping us posted as to availability of the vehicle to getting me from DIA. To showing me the particulars and setting up the apple play. Geo is top notch
Great experience. Communication was a little challenging but got ut worked out. Just wished they would washed the vehicle before putting on mud flaps and running boards.
I have had three Prius' worked on with Nicholas and he is amazing. He got me in and out in a timely manner. He even fixed the side mirror that was broken. Thank you Nick. I also love that McDonald provides drinks and snacks while you wait.
Excellent customer service and communication by Caroline. Overall a great experience while at this dealership’s service center
Everyone who had contact with us was professional and knowledgeable. They answered our questions and what they didn't know immediately, they took the time to find out and get back to us.
Great communication. Great customer service. Very thorough in person. Very friendly in person. Very professional at all times.
The McDonald Toyota ten made process of buying our 2021 Sienna XLE Hybrid very easy and efficient. Thanks
Fast, quality service. Pleasant service technicians and service associates. I take both of our Toyota’s here for service, no reason to change.
Amanda took great care of me. Explained items needing attention and was prompt in getting service done and me on my way. Thank you Amanda,!
It is always a quick and easy experience. They are also great at explaining everything.
This was my first experience with McDonald's service since I bought my vehicle in Sept and it was smooth and great! I love that they reached out to me to schedule the appointment. The communication was great from the get go.
Great service advisors, quick service. Wonderful waiting area with snacks, water, coffee and assorted soft drinks
I purchased a 2013 GMC Sierra from out of state and I was very nervous to purchase a vehicle from another state (New Mexico). Gio took care of me almost within 5 minutes of my initial inquiry and answered probably over 75 questions I had all throughout the week. The process was handled very well and I will definitely purchase from them again if I need a new vehicle. I flew in to Denver and they had someone pick me up at the airport at 7:30AM on a Saturday and drove me to the dealership (45 minutes to an hour away). Richard (the sales ...
Although the service provided was great - the service advisor experience was marginal at best. She did not know what she was doing. And although the service manager initially expressed concern for my concerns, he never did fully follow up - even after I reached out again a few times. Very disappointed,
When I scheduled appointment I informed who I spoke with that I needed our volume knob replaced, regular mileage maintenance and check plastic base of drivers seat due to cracking. Appointment was confirmed with those details but at our appointment the volume knob could not be replaced and we need to come back. It’s hard to make time to drop off our only car at the dealership for a couple hours when we work and have a toddler who would not be patient waiting. I was just hoping by giving those details of what was needed could have been ...
Our check engine light came on for our 2007 RAV4 and they did a thorough check to determine the cause. One of the cylinders has developed a leak that they fixed. We've always gotten good service from them.
Exceptional level of service. Professional staff, well organized, clean facility. Great technology assist! Thank you.
I recently worked with Greg while purchasing my new car, and I couldn't have been happier with the experience. Greg was professional, knowledgeable, and went above and beyond to ensure I found the perfect vehicle. He was patient, answered all my questions, and never made me feel pressured. The entire process was seamless, thanks to his attention to detail and excellent customer service. I highly recommend Greg to anyone looking for a car. He truly made the experience enjoyable and stress-free!
Windshield was very dirty when I got my car back. Hard to swallow not having a clean car when I paid over $1k for my service.
Amanda was very friendly and helpful. The video of my vehicle inspection was very hard to hear.
Ismael Avalos, Richard Garcia, and Chad Reiss all were great to work with. They kept in constant contact with me from the beginning to the end to make sure I got the Rav4 that I wanted at a price that fit my budget. Super Team!
Always very good service and Toyota is a great product! Been buying Toyota for many years!
They were great and went through the whole vehicle with me and I have many questions. They were quick and cordial.
Everyone was so helpful and went out of their way to make sure I was getting the vehicle of my choice for the right money.
From the time I pulled my Highlander in the bay till I pulled it out, everyone was very friendly and supportive. Making sure I had everything I needed while waiting for my service to finish.
My first meeting with Amanda and she is awesome. I appreciate her professionalism and attention to the servicing of my 2012 Tundra. I look forward to working with her in the future. Thanks Amanda!
Very good people and great products! Always have been a Toyota guy! Keep up the good work!
Tonya was super friendly and when she found out it was my first time there she personally walked me around showing me where everything was so I was comfortable during my wait. When time to leave she went through the invoice explaining everything that was done.
Need to explain better what is going to be done. Went I. For oil change but only did tires. Was not told oil change is only done when car says. It is a new car to me and I did not know it was a longer time for oil changes. Because of wait they made it right.
Everyone did an excellent job. Do wish I would have gotten more for my trade-in.
We had a great experience with our Toyota purchase. The process was seamless and quick, and Greg did a great job keeping me informed along the way.
We had a great experience with Trevon Yep and the whole McDonald’s team! We will definitely by our next vehicle through Trevon is possible!
We have been treated very professionally. We were happy with our purchase. We would recommend this dealership to others.
Tonya did a great job and the dealership always does a great job for me as as well.
Great service! Awesome job! Tanya is very knowledgeable and helpful! Thank you!
Great overall experience! Erin, our sales specialists, was very information, patient and professional. Next time we’re in the market for another vehicle we will definitely be reaching out to our to her for her expertise! Thank you all!
Everyone there was great, Greg was awesome working with. I have bought many new cars in my time and this was the most comfortable one to buy. Definitely recommend
Satisfied with the job, but they didn’t finish! Trip reminder was not reset! Hard to return wnen you are 50 miles away!
Great experience! Dewey helped us get the exact car we wanted. The process was simple and smooth.
Went in for oil change I asked them to check my front tire and replace a light bulb in my front headlight. They replaced the bulb but during their 24 point inspection they never did check my tire as they would have noticed ever single tire was reading different and my front tire is still low guess I’ll have to take it elsewhere to get looked at and fixed
Had an amazing experience at this dealership with Richard and Abigail while purchasing my wife's Tacoma! The entire process was smooth, professional, and completely hassle-free. They were knowledgeable, friendly, and truly made me feel like a valued customer. From start to finish, everything was handled with care and efficiency. Highly recommend working with this team for your next vehicle purchase!
Rich was exceptional in the customer Service role and understanding my needs. He teamed up with Abigail to find what I needed without hassle or heavy-handed sales tactics. I appreciated their honesty and will come back because of them. No one wants the oily car dealer experience or feeling like you got taken. A profit must be made, everyone gets that, and the transparency makes it enjoyable. Keep it real McDonald and you will have future business.
I had a very positive experience at this dealership. Everyone was super helpful and I would recommend Gio to anyone who is looking for a pleasant car buying experience. Definitely 5 star!!!
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Amanda took really good care of me. I was very satisfied with my visit. Look forward to my next service visit.
Good coffee. Comfortable waiting area. Friendly staff. Will continue to go there in the future.
Very pleased with service i received. Friendly and helpful staff throughout the entire service process.
Marcus goes above and beyond with outstanding customer service! You have a sales rep who has done the same if not better on providing customer service , he has researched and assisted me when looking for a vehicle, he is a keeper Toyota is fortunate to have him on their staff!
Marcus went out above and beyond with customer service! Hope he stays around for my next check up! As for Sales staff Nekoda he is a keeper he also goes above and beyond with care and service!
Thank you for servicing my Sienna. I appreciate your team and support team. Your waiting room is clean. Thank you.
I tried scheduling an appointment 3 times by phone and was transferred to the service center and had to leave a message. No one ever called back over a 3 week period. I eventually just made the appointment on line in order to get in. You need to work on this aspect. I was thinking of going to fort Collins instead
All around excellent service! Thanks to everyone! I appreciate the video and the extra suggestions for service plus the car wash!
This was my first service visit to McDonald Toyota with my new Landcruiser. When I pulled into the service bay, I was completely ignored for an uncomfortable amount of time. One service rep was busy with another customer. Tonya was working on her computer, but didn’t acknowledge my presence or say “I’ll be with you in a minute”, nothing. Just ignored me probably for about 5 - 7 minutes. When I made the appointment via phone, I was told this 5,000 mile service would take 1 - 1 1/2 hours. When I checked in with Tonya, she also said 1 to 1 1/2 hours. The appointment took 2 ...
Abigail was great, loved working with her! She listened and helped with exactly what we were looking for!
Best experience we’ve ever had buying a car! They treated us like family and we can’t recommend them enough!
I was so pleased with my experience at Greeley Toyota. I found Erin was friendly, helpful, diligent and fun to work with. Thomas was also knowledgeable, helpful and friendly. I was only able to email with Juan, but he was very quick to respond when Erin was not able to. My whole experience was awesome!
Pleased that they completed the recall as well as the 20k service. Thank you McDonalds.
My car was completed in a timely fashion. One of my cameras wasn’t with, the technician couldn’t figure it out
Nicholas was very helpful in getting the situation with our fab taken care of. He was very professional,
Overpriced and when they mess up, they fix it but don’t make it right. Had to go back and have my transfer case redone because the tech forgot to tighten the drain plug. Did they offer anything for the inconvenience or their mistake. Just an apology. Not even an offer for percentages off the next service, which won’t happen now.
Efficient and effective, in and out with very little waiting, nice place to wait, and will be back
disappointed when we arrived we were ignored for about 10 minutes? then we were told about a hour for a oil change but it was over 2 hours!
Erin was so amazing throughout the buying process!! My mom and I went in not looking for anything specific, as my mom's car had recently broken down, but we needed something reliable. She got us a Toyota Avalon at an amazing price and was so helpful throughout the entire process. She was incredibly patient and answered all our questions, as this was our first time buying from a dealer. I definitely recommend!!
Shady business. Intentionally mishandled titling paperwork because we did not use their financing and they were unable to input our transaction into the "new system" as they would have preferred. Our case appears to be the 1 case where titling paperwork was not hand delivered to DMV as DMV confirmed typically occurs. Titling person, Skye, continued to lie and intentionally put off our paperwork. Even her supervisor lied and told us she would handle things and did not. VIN inspection not done in house as you can see on other reviews they are very capable of doing. We were ...
Sinjhen (Gin) Campbell was helpful, listened to our wish list and found a match in another town! 🎉 We returned a few hours later, test drove the car, and advanced to the finance dept. Chad Reiss (Finance Mgr) researched and found the best interest rate. 👍 He explained our options and guided us through all the paperwork with ease. Thanks to both of you. The other employees were friendly too. SO glad we stopped by!